Article ID: 205

SSL Certificate Installation on iOS v.10.3 Device

SSL Certificate Installation on iOS v.10.3 Device

In previous iOS versions, "Full Trust" was automatically enabled once the Retail Pro SSL Certificate is installed on an iOS Device. This a necessary step that must be completed before using the Retail Pro Prism app on an iOS Device.

In the latest version of iOS (v.10.3), "Full Trust" for the Retail Pro SSL Certificate must be enabled manually by the user. 

[Note: The Retail Pro SSL certificate is manually installed by the device user after the installation of the Retail Pro Prism app on the iOS Device. The certificate is not installed via the Mobile Device Management (MDM).]

Steps to turn on SSL "Full Trust" for the Retail Pro certificate:

  1. On the iOS Device, go to Settings > General > About > Certificate Trust Settings. 
  2. Turn On the "Enable Full Trust For Root Certificates" setting.

After this is complete, the user may have to re-install the Retail Pro SSL certificate in order for Retail Pro Prism to launch.