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Article ID: 218

Cayan staging server is unavailable or failed to respond


The following error occurs while attempting to authorize credit cards through Cayan. This typically occurs after a Retail Pro 8 installation is upgraded to version 8.70 at a remote. 


This is caused by the assignment of an alphabetic character as part of the terminal ID in the Cayan Plugin configuration panel.


Revise the following setting in Retail Pro 8:

1. Options > W/S Preferences > EFT > Merchantware > configuration panel.

2. Change the terminal ID field to an appropriate value for the workstation.

For example, If your workstation is located at store 001 station A and is workstation number 3 set the terminal ID to be 00103 (rather than 001A03).