Your Retail Pro tech support resources during COVID-19

Every retailer has been impacted by COVID19, and we know you’re working hard to stay connected with your customers and keep growing your business.


We are here working hard to support you


The Retail Pro Team




The entire Retail Pro team continues to work full speed on the POS and retail management software you rely on to serve your customers.

Our Development teams are evolving and strengthening the modern Retail Pro Prism POS platform for you to help you unify and streamline your retail business for greater efficiency.

Our Professional Services teams are helping retailers take advantage of this time to customize Retail Pro for their unique global strategies. We want to ensure they are ready to go when business resumes full strength.

Our Global Technical Support team continues to provide around the clock, 24/7 service to our worldwide network of Business Partners as they guide our retailers through these challenging times.





Your Retail Pro Business Partner

As you’re adapting your business to current logistical demands, you might find that you need some Retail Pro help.

Whether it’s troubleshooting adapted workflows, setting up a new store or bringing an idle store back online, or any number of technical support needs, please feel free to contact your Authorized Retail Pro Business Partner.

They are ready to assist, familiar with your needs, and will provide you with excellent and professional service.

Now and always, they are only a quick call or email away!




We stand together


If you are unable to get in contact with your Retail Pro Business Partner, or if you do not know who your Retail Pro Business Partner is, please contact us at

We will be happy to help you get connected with your Authorized Retail Pro Business Partner.

If there is a need for technical support and we are unable to contact your Retail Pro Business Partner, the Retail Pro Technical Support team will step in and assist you without charge, even if you do not have an active Software Assurance plan.

We stand together.


Retail Pro