Updated: October 18, 2019 8:05am

Printer Configuration

Prism supports the use of a variety of printers, including:

  • Windows printers
  • OPOS printers
  • Bluetooth printers
  • Airprint printers

Basic Step for Configuring Printers and Printing

  1. Install the necessary drivers for the printer on a Prism workstation and connect the printer.
  2. Define a new Printer Type for the printer(s), if needed. The printer types you define can be assigned to individual printers. In multi-printer environments, this can help users to identify the correct printer to use.
  3. If you defined a Printer Type in Step 2, assign the type to an individual printer. (Edit Workstation > HAL Settings).
  4. Adjust the Print Actions in Hardware > Print Preferences, if needed. This enables you to customize the workflow at POS when a user clicks Print/Update. For example, you can choose whether or not to display the print dialog, email receipts, etc.
  5. If necessary, modify the predefined document designs.
  6. When printing at POS, select the desired design (or accept the default design if a default is specified).

OPOS Printers
Users can configure OPOS printers using the same basic steps as with other printers. If you have an OPOS printer connected to the workstation, information for the printer will be displayed when you click the OPOS Printers tab in the Workstation record.

Preferences & Settings > Hardware > Printer Types
Printers in retail are typically used for specific purposes or are used in specific locations. For example, the printer used for printing price tags is usually different from the printer used to print receipts or documents like vouchers. Likewise, there might be a dedicated "back office printer."
Printer Types enable you to group printers by purpose or location. These Printer Types are used to select the Default Printer for the Print Dialog, and for selecting active printers for the Print action. A set of default printer types is defined (Receipt, Tag), but you can define you own types in Hardware > Printer Types preferences. After defining Printer Types, you can then assign a printer and printer type to individual workstations in the workstation record.

  1. Navigate to the Administration Console.     
  2. Select the Node Selection link and double-click the desired Subsidiary.    
  3. Select the desired Store and then tap or click the Set Context button.    
  4. Navigate to Preferences & Settings > Hardware > Printer Types.    
  5. Click the "+" button.    
  6. Type the name of the Printer Type, based on its intended use (e.g. "Receipt", or "Tag")    
  7. Save the changes.     

Workstation Preferences
After creating printer types, you can assign a printer type to individual workstations as needed. You can select each Printer Types that will be available when printing.

Preferences & Settings > Hardware > Print Preferences
In the Print Preferences area, assign a default print action for document areas

  1. Navigate to the Administration Console.     
  2. Select the Node Selection link.    
  3. Navigate to the desired Store and then tap or click the Set Context button.     
  4. Select the Print Preferences link.    
  5. Select a Print Area.    
  6. Select a Default Printer Type.     
  7. Select a Default Print Design. Note: The available designs will vary based on the Print Area selected.  
  8. Select or clear Print Dialog controls as needed. The options that are selected will be included on the Print dialog UI; those that are cleared will be hidden.    
  9. Save the changes.     

Override Sub Areas
Some areas of Print Preferences have sub areas. When defining preferences for these areas, there is an extra option to Override Sub-Areas. If the Override Sub-Areas check box is selected, it means that the settings defined at the root level will override any sub-level settings.