Updated: June 22, 2023 2:39pm

Reasons

When performing certain actions at POS, including applying a discount and discarding a transaction, users may be required to select a reason for the action. Below is a set of discount reasons, displayed when a user entered a discount at POS. Notice that the Cancel button is disabled. This is because the "Required" checkbox is selected for the preference.
Sample discount reasons:
Discount reasons

The reasons that are available for selection on documents are those reasons defined for the area in Admin Console > Node Preferences > System > Reasons and Notes. To view and work with Reason preferences, you must first drill down to the Store or Workstation level.
 Select a Reason Type from the drop-down. The available reason types are: Discard POS Transactions, Discounts, Returns, Void, Adjustments, PO, Vouchers, and Disbursement (Paid-Out, Paid-In, Cash Drop, Drawer Open). Any reasons that have been defined already for the selected type are displayed in the grid. If the "Reason Required" checkbox is selected, users will be required to select a reason when creating a discount, return, etc. If the "Default" checkbox is selected, then that reason will be entered by default when performing the transaction type selected in the drop-down.
The Discard POS Transactions reasons, when set to "Reason Required," help provide extra security at POS when an Associate tries to cancel a transaction in progress.
Node Preferences > System > Reasons & Notes:
Reasons and notes preferences

Manual Flag on Discount Reasons
The Manual checkbox is only available for the "Discounts" Reason type. If the Manual check box is selected, then the Reason is available for manual selection at POS. If the Manual check box is not selected, then the Reason is not available for manual selection at POS; the reason can only be applied automatically (e.g. via a Plugin). By default, the Manual checkbox is selected for all Discount Reasons. Clear the checkbox as needed for any reasons that should only be applied automatically.