Updated: August 4, 2021 7:00am

EFT with Global Payments

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This topic explains how to configure and use RP Prism to perform and process electronic funds transfer (EFT) transactions using Global Payments and the Genius customer engagement device.
Global Payments with Genius securely integrates the following payment types into a single platform:

  • Credit card
  • Gift card
  • Debit card*

* Debit card transactions are not available with the Genius Mini version.
Global Payments is a PA-DSS validated web-based processing solution that provides merchants with a single platform and interface to perform EFT transactions over a secure Internet connection.  Global Payments using the Genius customer engagement device is the exclusive payment acceptance technology for Prism in North America. The Genius device sits on the retail countertop and connects to the POS via IP network cables. The CED accepts all traditional swiped credit cards, PIN debit cards, and gift/loyalty cards. All signatures are captured directly on the CED screen and stored digitally (instead of on paper receipts).
Basic Steps
1.    Connect the Genius device to the workstation. (If you will be selling/redeeming gift cards, you must connect an encrypted MSR as well.
2.    (Subsidiary or Store level) Configure preferences in Transactions > Tenders > EFT Server Configuration.
3.    (Subsidiary or Store level) Configure preferences in Transactions > Tenders > EFT.
4.    (Workstation level) Configure HAL settings for each workstation using EFT.
5.    Reboot your system and perform test transactions.

Limitations

  • Encrypted MSR device required for selling (activating), adding value to, or checking balance of gift cards (not required for redeeming gift cards)
  • Entry of CVV values is not supported
  • Offline mode auto reconciliation is not supported
  • Auth and Settle is not supported
  • Check verification is not supported
  • Decimal quantities are not supported
  • Maximum line item quantity of 999
  • Separate licensing required
  • Maximum transaction limit of $214,748.36

Supported Barcode Readers
The following barcode readers are supported for use with the Genius device: Infiniea Tab M Barcode Reader
and Honeywell Captuvo SL62
Infinea Tab M Barcode Reader
Retailers running RP Prism on an iOS device can use the Infinea Tab M Barcode Reader to swipe credit cards and scan bar codes. The Infinea Tab M Barcode Reader is a handheld reader with a small footprint of less than 5 oz., making it well suited to use with mobile devices like the iPad.
No configuration is necessary. The Infinea is ready to use as soon as it is plugged into the iPad.
The Infinea device works with Global Payments transport using IDTech encryption. This has two important ramifications:

  • The Infinea Tab M can only be used with credit cards. It cannot be used with gift cards
  • For Gift Card transactions, you must enter the number manually, or use a Genius device (redemptions only)

Honeywell Captuvo SL62
The Honeywell Captuvo SL62 sled encases the popular iPad mini, transforming it into a full-fledged POS workstation complete with a bar code scanner and card swipe.  The Captuvo SL62 sled is a rugged device that protects all versions of the iPad mini against wear and tear. Importantly, the unit can be held with one hand as items are scanned. Battery power to the iPad mini is additionally supported by the SL62 to reduce downtime and maximize productivity. The Honeywell Captuvo relies on the same IDTech encryption technology as the Infinea TabM. This means that the Honeywell Captuvo SL62 can only be used with credit card transactions. For gift card transactions, users must use the Web Form for the transactions (or the Genius device, if available).

Configuration
About Configuring iOS Devices
(Disclaimer: The information in this section DOES NOT apply to the Genius Mini device.)
iPads must connect to Prism through a Proxy. Each iPad or workstation/proxy should have its own proxy to connect to its own EFT Customer Engagement Device (debit/credit pinpad).
After you log in to Prism with the iPad for the first time, in the list of workstations on that Prism server you'll see an entry for the iPad name (in addition to an entry for the Proxy name). For EFT, set the WS# in the iPad Workstation record. All EFT configuration (except for Genius Mini device) is done in the HAL settings of the Proxy workstation record, not the HAL settings of the iPad record.
EFT-related preferences
There are various preferences that must be configured to use Genius with Prism. Refer to the following table. Debit card settings do not apply to the Genius Mini.

Preference Path Type of information to enter
Node Preferences > Transaction > Tenders > Requirements Make sure Gift Cards, Credit Cards and Debit Cards are enabled as tenders for Take, Give, Return, etc.
Define a cash back limit for debit cards in the Max Over Tender field. Most retailers ask Global Payments to enable Cash Back for debit cards on the Global Payments side. In that case, the retailer would leave the Max Over Tender preference at $0.00. You can also set Credit or Debit as the default Take or Give tender in this area (default = Cash)
Node Preferences > Transaction > Tenders > EFT Server Configuration  Enter Merchant info specified on the setup sheet (Merchant Name, Merchant Site ID, and Merchant Key).
Workstation Preferences > HAL At each workstation with a Genius CED installed, configure HAL preferences.
Specify the LED of the Genius device. Genius Mini users must select the Genius Mini checkbox in HAL settings.

About the Proxy/HAL
The Prism Proxy acts as a gateway for handling requests/responses between a client and the Prism server. Hardware-related requests/responses, including those for the Genius device, are directed through the Proxy's Hardware Abstraction Layer (HAL). You need to install the Proxy on each workstation that will host a Genius device. When installing the Proxy, point to the Prism server. Then, when launching Prism from a web browser, use the name of the workstation with the Genius device followed by a colon and the port number of 8080. When a command is sent to print a receipt, open a cash drawer, etc., HAL relays the command and launches the action on the workstation entered in the address bar.
Ex. myworkstation.mycompany.com:8080  

After you log in to Prism with an iPad for the first time, in the list of workstations on that Prism server you'll see an entry for the iPad name (in addition to an entry for the Proxy name). For EFT, set the WS# in the iPad Workstation record. All EFT configuration (except for Genius Mini device) is done in the HAL settings of the Proxy workstation record, not the HAL settings of the iPad record.

EFT Server Configuration Preferences
In the Transactions > Tenders > EFT Server Configuration area, enter the merchant info specified on the setup sheet (Merchant Name, Merchant Site ID, Merchant Key). In addition, you should enter a Terminal ID. Most other settings are auto-populated.

Sample EFT Server Configuration Preferences
eft server preferences
EFT Server Configuration Fields

Field Description
Use Genius Device  Select the check box to indicate that a Genius CED is being used.
Logo Location (https: address only) Enables retailers to add a custom image or company logo to the web form. Enter the full path to image.
Credit Schema (auto-populated) The location of the schema file for credit card transactions.
Credit Endpoint  (auto-populated) The address of the server that is used for some credit card transactions, such as voiding.
Merchant Name  (required) The merchant's name, as specified in the setup sheet. Most other fields on this screen are auto-populated.
Merchant Site ID (required) Identifies the merchant's store site, specified in the setup sheet.
Merchant Key (required) The merchant's unique key, specified in the setup sheet.
Software Name  (required) The name of the software. Enter "Prism"
Software Version  (required) The version of the software. Enter "1"
Redirect Location (auto-populated) The IP address of the redirect location.
Gift Schema (auto-populated) The schema file for gift card transactions.
Gift Endpoint (auto-populated) The address of the server for some gift card transactions.
Web Transaction Server (auto-populated) The address of the server used to prepare transactions.
Terminal ID This field serves as a unique identifier (", a.k.a. the "Mastercard Card Acceptor Terminal ID") that enables the processor to trace each transaction back to the point of origin. This field serves a similar purpose as the EFT Client Identity setting in RP 9 Workstation Preferences > EFT.  The difference is that the Terminal ID is not visible in the Global Payments Reports user interface, while the EFT Client Identity field is visible in the Global Payments Web Portal as the Register field. If you use the Global Payments Web portal to your account to run your daily report and compare transactions to Retail Pro, it might be advisable to enter the same value you entered for the Terminal ID in the ‘Eft Client Identity field. The maximum length is 16 digits (numbers only). Note: The value allows the payment server to process transactions correctly for multiple users. The value must appear exactly as defined in the payment server and cannot be assigned to another workstation.

Proxy/HAL Notes
The Prism Proxy acts as a gateway for handling requests/responses between a client and the Prism server. Hardware-related requests/responses, including those for the Genius device, are directed through the Proxy's Hardware Abstraction Layer (HAL). You need to install the Proxy on each workstation that will host a Genius device (and other hardware). When installing the Proxy, point to the Prism server. Then, when launching RP Prism from a web browser, use the name of the workstation with the Genius device followed by a colon and the port number of 8080. When a command is sent to print a receipt, open a cash drawer, etc., HAL relays the command and launches the action on the workstation entered in the address bar.
Ex. myworkstation.mycompany.com:8080  Configure HAL preferences for each workstation that has a Genius device attached. HAL preferences include settings for Shopper Display (special line display format for Genius device) and the Genius CED.
To configure HAL preferences:

  1. Launch the Prism Server and log in. Select Administration Console.    
  2. Select Preferences & Settings and select any node (e.g. Transactions > General). Double-click a subsidiary.
  3. Double-click a store to display a list of the store's workstations.    
  4. Select the Edit button (pencil icon) for the desired workstation.    
  5. Select the HAL Settings tab and then select the workstation from the drop-down.  Make sure that Live Logging is selected and the Log Level is set to "Verbose." Configure Email settings (refer to table). Click Save when finished.  

 hal_settings_prefs

Select the Genius Device tab and then click Add Genius Device. Enter "8080" as the port. Enter the Logical Device Name (LDN) of the Genius device and the IP Address of the workstation. When finished, click the check mark to save the changes and then click Exit.
Click Save when finished.    
genius hal prefs

Next EFT Invoice # in Subsidiary Record
Users can define a "Next EFT Invoice #" when setting document numbering sequences at the Subsidiary level. The number entered will be used as the starting point for the sequential numbering of EFT invoices.
This number links a transaction on the web to a specific transaction by workstation in RP Prism.
When viewing batch information in Global Payments, merchants will see this number as the "INV#". The corresponding field in the database is EFT_INVC_NO. When you perform Transaction Lookup, the EFT Invoice Number is displayed.

Configuring RP Prism Settings in iOS Device
When configuring RP Prism settings in an iOS device, be sure to assign the correct IP Address for the Genius device.

EMV Fields and Declined Tender Receipts
EMV (also known as "chip-and-PIN") stands for Europay, MasterCard, and Visa. EMV is a set of technical specifications for payment cards and the payment terminals that can accept those cards. Traditionally, all face-to-face credit or debit card transactions used a magnetic stripe or mechanical imprint to read and record account data, and a signature for verification, a system with a number of security risks. EMV cards, on the other hand, store their data on integrated circuits rather than magnetic stripes (EMV cards may have stripes for backward compatibility). A requirement of EMV is the ability to print Declined Tender receipts. When an EFT Tender is declined by the processor, RP Prism will display a dialog that gives the user a chance to print a receipt. RP Prism Document Designer includes special designs for these declined tender receipts. The user should select one of the Declined Tender document designs when printing. You can assign a default design that will be automatically entered whenever a user is printing, emailing, or previewing declined tender receipts. Assign default designs in RP Prism Preferences & Settings > Hardware > Print Preferences. Note: The user only gets one chance to print the EFT Declined receipt. The information is not persisted anywhere.

EMV Required Field List
There are a total of 27 EMV fields; however, only six fields must be included (by one or more card types) or are recommended to be included in the Declined Tender designs.
Refer to the following table for information about the required EMV fields. The full list of EMV Fields is available in Appendix A.

Field Description
EMV AID (Must Include) Cards and terminals use AIDs to determine which applications are mutually supported, as both the card and the terminal must support the same AID to initiate a transaction.
EMV App Label (Must Include) A data label that differentiates payment systems and products. The card issuer uses the data label to identify an application on the card or terminal.
EMV Card Expiry Date (Must not include for Visa and Mastercard; Must include for AMEX; optional for others)
Card expiration date.
EMV Cryptogram Type (Recommended) The type of cryptogram used. Commonly used cryptograms are Authorization Request Cryptogram (ARQC), Authorization Response Cryptogram (ARPC), Transaction Certificate (TC), and Application Authorization Cryptogram (AAC).
EMV Cryptogram (Recommended) An alphanumeric value that is the result of data elements entered into an algorithm and then encrypted.
EMV PIN Statement

(Must Include, if available) e.g., PIN Verified, PIN Locked - Conditional


Editing Declined Tender Document Designs
You can edit the EFT Declined Tender information receipt designs in RP Prism Document Designer to include the new EMV fields.

  1. Launch DocumentDesigner.exe and log in.    
  2. In the Area drop-down, select CREDITINF. In the Document drop-down, Select the desired design: Declined Receipt 40 col OR Declined Receipt 8x11    
  3. Click the Edit button.     
  4. Make any needed changes to the receipt design and save the changes.    

Credit Card Names and Processor Card Names
In Preferences & Settings > Transactions > EFT, you can select the credit cards that your business accepts at POS. If the checkbox for a card is selected, then the card type will be available for selection at POS. There are a set of default card names defined in Prism, as well as several user-defined fields where you can define new card names or cards that are less-well-known but still used by your business. The card name is written to the Card Type field on the Prism transaction. Each card name has a short label and a long label. The short cannot be edited and it corresponds to the card names used in RIL preferences. The long label is displayed in a text field and can be edited. When replicating transactions between Prism and RIL, if you want transactions to include the correct credit card name, Retail Pro must be able to match the card name returned by the processor with the card name defined in RIL preferences. The names are usually different, primarily because card names in RIL are limited to six characters. The card name returned by the processor is written to the EFTDATA1 field and is often a longer (or different) value than what is entered in RIL card name preferences. If the card name returned in EFTData1 is different than the value in the Card column in RIL preferences, enter the Processor Card Name in RIL preferences. If the card name returned by the processor matches the value in the Card column (e.g. VISA), you do not have to enter a Processor Card Name in RIL preferences.
To find the card name returned by the processor

  1. Launch and log in to TechToolkit.exe    
  2. Select Managing Schema Objects > SQL Shell    
  3. Enter the following query: Select * from invc_tender where eftdata1 is not null    
  4. Click the button to execute the query.    
  5. Navigate to the EFTDATA1 column to view the card name returned by the processor. Make note of the name for each card type used by your business.    
  6. Enter the appropriate Processor Card Name in RIL preferences (Point of Sale > Tenders > Credit Card).    


DRS Replication Notes
If EFTDATA1 field has a value and this is a credit card tender, DRS will assume that the card was swiped and will look for a credit card record that has the same processor card name as listed in EFTDATA1. If it is not found, the card type will be blank.
If EFTDATA1 field is blank, DRS will assume that the CED was not configured and the card type was selected from a drop-down list - in this case it will use the tender name from Prism to find the credit card record that has the same card type (RIL's normal card type) as the tender name.
The reason why these two cases are handled differently is because when the drop-down list is used, the Prism web client is putting the hard-coded labels to the tender name, but when the CED is used, the web client puts the card name it received from Global Payments into the tender name.

Credit Card Transactions

Select Credit Card as the Tender Type.
Click the Take button. When you click the Take button, a pop-up menu is displayed in Prism that lists three methods for entering card information: Swipe, Keyed Credit and Bypass Device.
Genius popup menu

Swipe
The default method is swipe. When a user clicks the Take button on the tender screen, control automatically shifts to the Genius device so the user doesn't have to click the Swipe button. A screen like the one shown below is displayed. Swipe or insert the card through the Genius Mini card reader. The transaction is sent to Global Payments for processing. (Note: If you want to use a different entry method than swipe, use the pop-up menu on the Prism screen to switch to Keyed Credit or Bypass Device.)

swipe entry
If a signature is required, have the customer sign.
signature capture

When the payment is approved, control returns to Prism where the user can print and update the transaction.

Keyed Credit
Certain retailers do not want employees to handle customer credit cards. These retailers can use a Global Payments feature that allows for fully manual card processing in which the customer enters card information directly into the CED.
This option is only available for credit cards and it is not available when using Auth and Settle. If you select Keyed Credit, a screen like the one below is displayed. Enter the credit card info and click Next. When you click Next, the transaction is sent to Global Payments for processing.
credit keyed entry
 
Bypass Device
Bypass Device indicates that you want to send the transaction information over Global Payments' proprietary transport protocol. A screen like the one below is displayed. DO NOT SWIPE THE CARD ON THIS SCREEN. Instead, click "Click here to key in card information."
 bypass device
When you click "Click here to key in card information," the Web Form is displayed. Enter card details and click Submit.
bypass device enter card info

 

Purchase a New Gift Card
Click Tender Transaction.
Select Gift Card as the Tender Type.
Click the Purchase button.
tender type gift card
A modal for entering the amount of the gift card is displayed.
In the Add Value field, enter the amount of the gift card being purchased (e.g. $50.00)
Click Process.
purchase gift card
Control switches to the Genius Mini.
Swipe the card or enter the card number.
Click the OK button at the bottom of the screen.
 Control returns to Prism.
Tender the transaction and print/update.
Gift Card Balance Inquiry
Click Tender Transaction.
Select Gift Card as the Tender Type.
Click the Balance button.

tender type gift card
 In the displayed modal, enter the Card Number and click Process.
 Gift card balance
The card's balance is displayed.
 gift card balance
Click Print if the customer would like a print-out of the balance inquiry. Otherwise, click Cancel to return to the tender screen.
Add Value to a Gift Card
Select Gift Card as the Tender Type.
Click Add Value.

tender type gift card
A prompt is displayed for entering the amount of value to add.
Enter the desired amount of value to add and click Process.
gift card add value

Control switches to the Genius device. Swipe the card.
The amount is added to the card and control returns to Prism.
Tender the transaction and print/update.
If you check the card's balance, the updated balance is shown.
Redeem a Gift Card
With the Genius Mini, after the user clicks the Take button, the "Swipe/Keyed Credit/Bypass Device" menu pops up and the user must select an option to continue. After selection, control shifts to the Genius Mini. In an environment with a PC connected to a regular Genius device, when the user clicks the Take button, control shifts to the Genius screen. but the user still has access to the "Swipe/Keyed Credit/Bypass Device" menu on the screen of the PC. With the Genius Mini, there is only one screen (the iOS device screen) so the user must select from the pop-up menu first.
Select a method for entering the card number:
Genius popup menu
 

Swipe
If you select Swipe, the transaction is sent to the Genius Mini device. Swipe or insert the card through the Genius Mini card reader. The transaction is sent to Global Payments for processing.
swipe entry
Keyed Credit
The Keyed Credit option is only available for credit cards. If you select Keyed Credit, you are saying that you want to change the Tender Type from gift card to credit card.

Bypass Device

 

Bypass Device indicates that you want to send the transaction information over Global Payments' proprietary transport protocol. A screen like the one below is displayed. DO NOT SWIPE THE CARD ON THIS SCREEN. Instead, click "Click here to key in card information."
 bypass device
When you click the link, a modal like the one shown below is displayed. Type the card information.
Click Submit. The payment is processed. If the transaction is approved, you will see an Approved message.
bypass device enter card info
 
Control returns to Prism.
The payment is listed on the tender screen.
Click Print Update or Update Only.
Debit Card Transactions

  1. Click Tender Transaction.
  2. Select Debit as the Tender Type.
  3. Click the Take button.
  4. Control switches to the Genius device.
  5. Have the customer swipe the card through the Genius device and enter the PIN.
  6. Control returns to Prism. The payment is added to the Tender screen.
  7. Click Print Update.

Forced Authorization
(Credit card only)

If authorization cannot be obtained electronically, the retailer has the option of "forcing" authorization.
There are two possible paths a retailer can take to perform a Force Authorization:

  • The Merchant enters card information in the Global Payments Web Form
  • The Merchant asks the customer to enter card information directly into the Genius device


Important Note about Manual Forced Authorization

If your business practices call for customers to manually enter card information into the CED during a Force Authorization, it is important to NOT SWIPE THE CARD. If you do a Forced Auth over the CED and swipe the card, it will result in a ‘Regular' Sale, and the Auth Code entered by the user will be ignored. If a Forced Authorization is required and the merchant wants to use the CED, the user must select the ‘Keyed Credit' button in RP Prism after the transaction is sent to the CED.
Enter card information into the Genius device

  1. Call the designated phone number and obtain an authorization number
  2. Select the Force Authorization checkbox and enter the Authorization No in the appropriate field.
  3. Touch or click the Take button.
  4. Click the Keyed Credit button.
  5.  The transaction is sent to the Genius device. DO NOT SWIPE THE CARD!
  6. On the Genius screen, the customer is prompted to fill out the credit card information.
  7. Control returns to Prism.
  8. Click the Print Update button

 
Forced Authorization via Web Form
You can force an authorization via the web form.

  1. Call the designated phone number and obtain an authorization number.
  2. Select the Force Authorization checkbox and enter the Authorization No.
  3. Click Bypass Device.
  4. The Web Form is displayed, with the Auth Code already entered.
  5. Enter the Card Number and Expiration Date.
  6. Click the Submit button.
  7. Control returns to Prism.
  8. Click Print Update.

Shopper Display
The Shopper Display customization enables a regular Genius CED to lists all items, as well as fees, discounts and the total, whereas the standard line display for Genius can only display a single line at a time.
When using the Shopper Display, the screen refreshes automatically as items are added or removed. This enables both the customer and the Associate to clearly see all the elements comprising the transaction, resulting in a more satisfying shopping experience for the customer.
The ShopperDisplay.exe is installed to the same folder as the Prism Proxy (C:\ProgramFiles\RetailPro\PrismProxy and is run on the same machine as the Proxy.  The ShopperDisplay.exe communicates with the Proxy.
Basic Steps for Configuring/Using the Shopper Display

  1. Add the Shopper Display customization to each proxy and assign a Port.
  2. Configure Hardware preferences and select the Description field to use.
  3. On the machine with the CED: Configure Workstation Preferences > HAL Settings > Shopper Display.
  4. Perform transactions in RP Prism, using the Genius device to take payment.

Add Shopper Display Customization
The Shopper Display must be enabled for use separately from the Genius device. Users can use Genius for EFT AND the Shopper Display, or use Genius for EFT and another device for the Shopper Display or only use the Genius for EFT with no Shopper Display.

  1. Launch the Prism Proxy and log in.     
  2. Go into the Admin Console and drill down to the desired workstation. Tap or click the Edit button.    
  3. Tap or click the HAL Settings tab.     
  4. Select a Proxy from the drop-down    
  5. Tap or click the Customizations tab.     
  6. Navigate to the drop-down and select the Shopper Display customization.    
  7. Enter a Port Override. Default = Port 5678    
  8. Tap or click the Save button.    
  9. Tap or click the Exit button.    
  10. Go back to the HAL Settings tab. Select the next Proxy. Repeat the process to add the Shopper Display Plugin and assign the next sequential Port number. Repeat until you have added the Shopper Display customization and a Port to all Proxies.    

Editing ShopperDisplay.ini
The Prism server only has a single ShopperDisplay.exe file. In the default configuration, when multiple workstations are running through proxies on the Prism server, there is the potential for the workstations to overwhelm the ShopperDisplay.exe. Therefore, users must edit the ShopperDisplay.ini file and tell it which specific ports to listen on for each proxy. If you don't do this, it is likely that the ShopperDisplay.exe will crash.
This section explains how to edit the ShopperDisplay.ini file so that multiple workstations can use ShopperDisplay.exe on the same server
These special steps are necessary when:

  • Local workstations do not have Proxies installed locally (e.g. iPads or workstations that only run a browser and connect to the proxy on server
  • More than one of the workstations are connected to a Genius device
  • You want to use Shopper Display on those Genius devices

If these conditions exist, then you must edit the ShopperDisplay.ini file so it can talk to multiple proxies.
Important! You must configure the .ini file before you start ShopperDisplay.exe

  1. Configure Proxies on the Prism server. Save the changes and exit.    
  2. Stop the Proxies. You can do this by right-clicking the Proxy icon and selecting Exit.    
  3. On the Prism Server, navigate to the …\ProgramData\RetailPro\Server\HardwareServices\Conf folder.    
  4. Open the ShopperDisplay.ini file. In the IPPortList section, list the port numbers for each Workstation. Enter the numbers as a comma-separated list (without spaces).    
  5. Save the changes and Exit    
  6. Restart the Proxies    

Configure RP Prism Hardware Preferences
In RP Prism Preferences & Settings > Hardware > Shopper Display, you can select the item description field that will be displayed on the Genius device screen. Description 1 through Description 4 fields are available. When selecting the description, keep in mind that the Genius will only display the first 18 characters of the field value. This preference is inherited from Corp to SBS to Store to WS.
Workstation (HAL Settings) > Shopper Display
Once a Genius Device has been defined for a proxy to be used for EFT, it will become available for selection as a Shopper Display device. Each Genius device is identified by its Logical Device Number (LDN).  The IP address of the device is displayed (read-only). There are two sections for configuration: 'Line Display' and 'Scrolling Display'. These device types function independently.
Note: To configure the Shopper Display feature, the Genius device must be defined as Active in HAL settings and the "Use Genius Device" setting must be selected in 'Preferences and Settings > Transactions > Tenders > EFT Server Configuration'

Displaying Item Description
When an item is scanned, the item's description is displayed. When configuring the Shopper Display, you can select which item description field to use (Default = Desc 1). When selecting an item description field, keep in mind that the Genius device has a limited screen area for displaying these descriptions (18 characters), with the rest of the description truncated if the limit is exceeded.

Using the Shopper Display at POS

  1. Scan the item(s) being purchased. Add any fees or discounts using the Transaction Details dialog. The Genius device shows each item, discount, or fee entered.
  2. Touch or click Tender Transaction. The "Please wait for Cashier" message is displayed."
  3. Swipe the card. A message is displayed asking "Confirm the Transaction Amount: Accept?
  4. Tap "Accept".
  5. Print/Update the Receipt. When a user starts a new transaction, the Genius display is initially blank, as shown above. As items are scanned and fees/discounts entered, the Genius display screen shows each item

Shopper Display Notes:

  • Items are listed with a quantity and price. Items without descriptions are displayed as . Fee and Shipping are listed as a single line items, with a quantity of 1.
  • The Shipping value is a sum of all shipping values, item and document level.
  • Discounts (Transaction) are listed as a single line item, with a quantity of 1 or -1, depending on the direction. A regular discount has a quantity of "1" and the amount is a negative value. The example above is a "negative discount". A negative discount has a quantity of "-1" and the value is a positive amount.  Retailers occasionally use a negative discount such as this as a way to apply a third Fee to a transaction (RP Prism is limited to two "fees" per transaction).