RP Prism User Guide
Chapter 31. Centrals

Prism 1.14.7 User Guide Chapter 31. Centrals PDF

Prism 2.5.4 User Guide Chapter 31. Centrals PDF

Prism's Centrals feature enables retailers to designate a single server in the subsidiary as the validation point for any or all of the following POS tasks:

• Customer lookup
• Returns
• Gift Cards
• Store Credit

Using a dedicated Centrals Server for these tasks reduces risk of fraudulent transactions caused by communication lag time and helps to ensure a smooth customer experience. At POS, when needed, the Prism database will call out to the centrals server and request the information needed for the transaction. Centrals provides a direct line of communication that bypasses the normal requirement of going through an intermediate POA. This ensures the most up-to-date information (e.g., Central Credit Balance) is returned.
This chapter includes the following topics:
31.1 About Centrals
31.2 Centrals Configuration
31.3 PRISM_CUSTOM user for Centrals Authentication
31.4 Central Customer Lookup
31.5 Central Returns
31.6 Central Gift Cards
31.7 Central Credit
31.8 Centrals Resiliency Service
31.9 Replication of Centrals Information