Best Configuration for Document Item Lookup in Retail Pro Prism
The Document Item Lookup feature dictates how a user can look items up on a document. It is important to carefully consider how the lookup configuration can affect the user experience when scanning Items on documents.
By default, you should set only one "Lookup Item By" field and this field should be an indexed field.
Typically, we find all or most items in a retailer's inventory are tagged and scanned by UPC or ALU. After you determine which barcode will be scanned, you should use only this single lookup when scanning items on documents.
In the case of items with damaged or missing tags, or for a subset of items tagged with a barcode which is not the default barcode, the user can find items via advanced lookup.
Use one of the four indexed fields for best performance
Below is an example with correct configuration using UPC because this Retailer's Inventory is tagged with UPC.