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How retailers leverage direct customer insight to drive innovation ROI [Webinar 12/4]
86% of shoppers will pay more for a better customer experience.
Your team can brainstorm and implement ways to innovate CX… but when you implement changes, how do you know which factors help or hinder improvement?
And how do you know what really is a “better” customer experience?
On Tuesday, December 4th, tune into our webinar to see how customer-sourced innovation can help you close the gap between what retailers think shoppers want, and what shoppers actuallywant – because innovation really shouldn’t hurt the bottom line.
Save your spot for the webinar to see:
- Real stories of customer-sourced innovation
- How to set and improve on your Customer Experience Baseline
- Tactics to reduce guessing in your innovation initiatives