Global Retail Pro Prism Classes and Dates for SYSxpo 2017

Learn | Certify | Connect



This 6-day, practitioner-driven and interactive workshop focuses on the needs of Retail Pro technical professionals who are responsible for the real-world implementation, maintenance, training and support of Retail Pro Prism. Students will walk away with the real-world, practical skills and know-how to deploy, troubleshoot and support Prism. Additionally, students will have the opportunity to obtain, at no additional cost, Retail Pro Prism Systems Engineer (RPPSE) and Retail Pro Prism Applications Expert (RPPAE) certifications. Last but not least, this workshop is an opportunity for Retail Pro professionals in the region to connect with one another to share experiences, knowledge and expertise.

Prerequisites: students must have existing Retail Pro 9 knowledge and experience.




  • Ket Venethongkham – Director, Retail Pro University
  • Jason Hogge – Manager, Retail Pro Technical Support
  • Rick Fuentes – Director, Channel Technical Development (Latin America session)


Dates and Locations


San Salvador, El Salvador Bangkok, Thailand Dubai, United Arab Emirates Sacramento, California, USA

Holiday Inn San Salvador

Bulevar Santa Elena

InterContinental Bangkok

973 Phloen Chit Road

Lumpini, Pathum Wan

Retail Pro International UAE Office

Units No. 2309 and 2310 Jumeirah Bay Tower

Plot no. X2, Jumeirah Lakes Towers

Retail Pro International HQ

400 Plaza Drive, #200

Folsom, California 95630

Aug 21, 2017 – Aug 26, 2017

Sept 11, 2017 – Sept 16, 2017

Sept 19, 2017 – Sept 24, 2017

Oct 23, 2017 – Oct 28, 2017




To register, email with the student name, email address and class preference.




Retail Pro Prism Systems Engineer (RPPSE)

This course will cover Prism installation, initialization, and configuration. Troubleshooting basics, deployment options, licensing and plugin development will also be addressed.

Retail Pro Prism Applications Expert (RPPAE)

This course will cover all Prism features and functionality.



For a full list of topics covered in these courses, along with what you will need to bring, and tools and data to download prior to coming to the event, download the 2017 Retail Pro Prism Class Agenda.


Daily Agenda


The first five days of class will be dedicated to lecture/lab with the last day dedicated to certification exams.

Day 1

  • Installing Retail Pro Prism
  • Post-Installation Tasks

Day 2

  • Troubleshooting Prism Communication
  • Miscellaneous Topics
  • Prism Plugin Development (High Level Overview)


  • System Overview
  • Employee Management and Security
  • POS Basics

Day 4

  • X/Z-Out Reports
  • POS Advanced

Day 5

  • Purchasing
  • Receiving
  • Transfers
  • Inventory Management
  • Physical Inventory

Day 6

  • RPPSE Certification exams (written and practical)
  • RPPAE Certification exams (written and practical)




To register, email with the student name, email address and class preference.

3 ways to invest more in shopper relationships with 160 characters or less >
Brick-and-mortar reclaims its advantage via clienteling >
VIP experiences that build loyalty in luxury retail >
9 tactics to borrow from luxury retail’s clienteling strategy to improve your omnichannel CX >
4 ways to use pop-ups’ popularity to boost your brick and mortar strategy >
The loyalty currency: The science of buying ROI [Watch Now] >
3 Ways to build better customer profiles using Retail Pro POS >
Using Retail Pro mobile POS to connect with customers on the sales floor >


Have Retail Pro functionality ideas? Share them!