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Article ID: 218

Cayan staging server is unavailable or failed to respond

Problem


The following error occurs while attempting to authorize credit cards through Cayan. This typically occurs after a Retail Pro 8 installation is upgraded to version 8.70 at a remote. 

Cause


This is caused by the assignment of an alphabetic character as part of the terminal ID in the Cayan Plugin configuration panel.

Solution


Revise the following setting in Retail Pro 8:

1. Options > W/S Preferences > EFT > Merchantware > configuration panel.

2. Change the terminal ID field to an appropriate value for the workstation.

For example, If your workstation is located at store 001 station A and is workstation number 3 set the terminal ID to be 00103 (rather than 001A03).