Retail Pro Professional Services
Retail Pro Professional Services offer the technical expertise of the Retail Pro team to oversee and coordinate all your critical project implementations, from start to finish.
Project Management
Best for: High complexity expansions, implementations, upgrades, customizations, and integrations
Retail Pro Best Practices Consulting
BEST FOR: Optimizing Retail Pro use in your particular business operations
Operational Audits
Best for: Retailers undergoing rapid growth and long-time Retail Pro users
Custom Programming
Best for: Highly-specialized customization and integration needs dictated by complex operational strategies
Retail Pro Training
Best for: Launch and ongoing training for your entire retail technologist team
Go Support Plus
Leverage the full spectrum of escalated service with our Support Plus package to fill in your resource gaps and get the job done. Support Plus is the highest level of support for your complex multi-region and multi-business expansion strategy.
Support Service
Support Plus Basic
Support Plus Premium
Software enhancements and fixes
✔
✔
Priority scheduling for serious and critical issues
✔
✔
Customer web site access
✔
✔
- Release notes
✔
✔
- Documentation Portal
✔
✔
- Searchable Knowledgebase
✔
✔
- Community self-help support forum
✔
✔
Web-based issue tracking and reporting system (WebTAC)
✔
✔
Authorized to call
Critical Issues Only
Named Certified Technicians
Access and escalation path certified technicians
Directed to Retail Pro
Critical Only
Directed to Retail Pro
Priority Response / Service Level Agreement
Response/Escalation
Response/Escalation
- Severity 1 - Critical/Emergency
1 hr / 4 hr
1 hr / 4 hr
- Severity 2 - Serious
N/A
1 hr / 4 hr
- Severity 3 - Moderate
N/A
8 hr / 24 hr
- Severity 4 - Low/Enhancement
N/A
48 hr / 5 days
Support hours
24x7x365
Critical Only
24x7x365
Technical Account Manager (TAM)
N/A
Included
Want to see what you can accomplish with Retail Pro Professional Services?
Contact Retail Pro Professional Services today to start building your retail strategy.
Have Questions?
Retail Pro Customer Care is here for you. Let us know how we can help:
