Cannot connect to Oracle using Retail Pro 9 on systems using AVAST Anti-Virus
Error attempting to connect to Oracle on systems running AVAST Anti-Virus. License server will not start and you will see a blank error dialog running the service manager.
AVAST Anti-Virus on access scanner is erroneously detecting Oracommon11.dll as a virus under its May 15th virus definitions and is moving the file to a protected area.
Restore the file and add it to the exclusions list.
- In the AVAST software locate the "STATISTICS" panel and go the "COMPONENT STATUS" page.
- Click on the "ITEMS STORED IN THE VIRUS CHEST" link.
- Locate the file "[drive]:\oracle\ods11gr1\bin\oracommon11.dll" or [drive]:\oracle\ods11gr1cli\bin\oracommon11.dll", right click on the file and choose "RESTORE AND ADD TO EXCLUSIONS"
Please also see the following KB article on anti virus configurations. http://partners.retailpro.com/Support/Knowledgebase.php?a=