Increase Services Timeout Wait Time

Issue:

Sometimes Retail Pro Prism services cannot start up within the default 30000 milliseconds time frame. You may see this error written in Event Viewer:

A timeout was reached (30000 milliseconds) while waiting for the Retail Pro Prism License Service to connect.

To fix this issue and give Prism services more time to startup, you can add a parameter in Windows registry.

Steps:

1) Navigate to the registry by clicking the Windows button and typing in Registry Editor. Once found, click it to open it up.

2) Locate and click on the following registry folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

3) In the right pane, locate the ServicesPipeTimeout key. If you do not see it listed, then it will have to be created manually. To do that, right-click anywhere in the right pane to bring up the editor menu. Select New > DWORD (32-bit) Value.

You should now see a new key was created, but it is unnamed. Double click it and type the name ServicesPipeTimeout under Value Name. Select the OK button once completed.

4) Right-click ServicesPipeTimeout key and click Modify. For the Base, select Decimal. For the Value Data, type in 600000, which is the number of milliseconds. Then click the OK button to save.

5) Finally, reboot the machine for the changes to take effect.