How to capture HAR Files in Retail Pro Prism for use in support cases

Sometimes an error occurs within Retail Pro Prism but more information about the web traffic is needed to diagnose the issue.

HAR files can be used by Support and Development teams to help trace an error that is occurring in Retail Pro Prism.

A HAR file shows errors and the contents of the messages being sent and received from the server. 

When possible, please submit a HAR file with your Webtac.


How to capture a HAR file


1: Open the Developer tools for RP Prism via the menu as shown below, or by pressing F12. 

Developer tools for RP Prism


2: Once the developer tools are open, if you find it easier to undock the Dev Tools window, this can be done by clicking the three dots icon in the upper right corner and then selecting the dock side of your choice.

Undock the Dev Tools window


3: On the Network tab, click the "Preserve log" checkbox.

Network tab - Preserve Log


4: In the Console tab, click the Settings icon.

In Settings, select the "Preserve Log" checkbox. On both the Network and Console tabs, click the Clear icon (highlighted below) to clear any messages currently present.

Clear current messages


5: Reproduce the error.

6: Afterwards, right-click in the Console tab on the results and select "Save As."

7: In the Network tab, you can see the error in red. Right click in the Network tab on the results. Select "Save all content as HAR file" and then attach this to your Webtac.

The Retail Pro Tech Support team can use this file to see what information is being sent and received from the RP Prism Server.

Error visible in network tab



Published on Sep 29, 2020 in Performance, Errors


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