A Retail Pro 9 Plugin does not work or does not show/offer the expected features

A Retail Pro 9 Plugin does not work or does not show/offer the expected features:

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Issue:

Your account is licensed for a certain Plugin, but it?not work or does not show/offer the expected features.

Problem:

For Example, Retail Pro 9 Touch Menus still shows ?Demo Mode? when clicking on the ?Touch Menus? button in Receipts, even when the Service Manager shows it is licensed.

Solutions:

Make sure your version of Retail Pro 9 supports that specific plugin.

Check the version/date of the Plugins.tlb in the \Retailpro9\plugins directory, and make sure that it is the correct version/date for that release. If this file is not the correct version, there is a possibility that Retail Pro 9 is installed incorrectly. You may have to un-install and re-install Retail Pro 9 and related components. If it isthe correct version/date, you may have to?un-register and re-register the file. See below for instructions.

Check the version and date for the .dll file related to the plugin, e.g. ?touchmenus.dll? . Uninstall and reinstall the plugin where possible through ?Control Panel? > ?Add/remove Programs? or ?Control Panel? > ?Programs and Features? (for example Touchmenus). If no specific installation program is available, manually unregister the .dll file for the plugin and re-register the .dll.

The correct procedure to unregister or register a file is as follows:

• Open a command prompt
• Change directory to the \retailpro9\plugins directory
• Type: regsvr32 ?u to unregister the appropriate file, for example ?regsvr32 ?u touchmenus.dll?
• Type: regsvr32 to re-register the file, for example ?regsvr32 touchmenus.dll?