Uninstalling and Reinstalling Oracle

Before reinstallation, ensure Oracle is completely uninstalled by following these steps:

1. Refer to the Knowledge Base Articles Below for Detailed Uninstallation Instructions:​

• How to Uninstall Oracle After a Failure to Install in Retail Pro Prism
• Uninstall Prism
• 5 Steps to Manually Uninstall Retail Pro Prism

2. Verify the Following Windows Configurations Are Set Up Correctly:

• Log in using the Local Administrator account in the operating system.
• Ensure Windows 10 or 11 Pro is installed; Home edition is not supported.
• Clear the %TEMP% folder.
• Disable Firewall.
• Disable User Account Control (UAC) and restart the system.
• Disable the Antivirus or Windows Defender.
• Disable Smart App Control.
• Disable Reputation-based protection.
• Under Exploit protection, disable the following options:
  • Control Flow Guard: Turn Off
  • Data Execution Prevention (DEP): Turn Off
• Thoroughly clean the registry, folders, and files to ensure no remnants remain.
• Apply all pending Windows updates.
• Restart the system.

 

Reinstall Oracle:

Proceed with the reinstallation of Oracle once the above steps are completed.