RetailPro 9 cannot connect to Genius device

Problem:

Error RetailPro9 cannot connect to Genius device during EFT transaction

Symptom:

Genius device is ping-able. The Site ID is set correctly and Merchant Key are set correctly in workstation preferences however the Store Name is blank.

Solution:

Put a value into the Store Name field. It must have a value or the device will fail to connect.