Aug 19, 2024 | Retail Pro Prism
How to determine the IP address on the Genius device
Problem;
The IP address of the Genius device has changed.
Symptom:
Can no longer make EFT transactions using the Genius Device as Retail Pro 9 cannot connect to it.
Solution:
1. Identify the new IP address on the Genius device
On the Merchantware screen of the Genius device and type in 000
Enter the following pass code. 9416557
Note the IP address
2. Update the RetailPro 9 installation with the new IP
Go into RetailPro > Workstation Preferences > User Interface Plug-Ins > Merchantware&Genius
Set the correct IP in the "Genius IP" field