How to determine the IP address on the Genius device

Problem;
The IP address of the Genius device has changed.

Symptom:
Can no longer make EFT transactions using the Genius Device as Retail Pro 9 cannot connect to it.

Solution:
1. Identify the new IP address on the Genius device 
    On the Merchantware screen of the Genius device and type in 000
    Enter the following pass code. 9416557
    Note the IP address
2. Update the RetailPro 9 installation with the new IP
    Go into RetailPro > Workstation Preferences > User Interface Plug-Ins > Merchantware&Genius
    Set the correct IP in the "Genius IP" field

Published on Mar 18, 2014 in Hardware & Devices, EFT & Payments

 

Find Another Article