Article ID: 770

Retail Pro Reporting license issue after update

Problem

Following a recent Retail Pro Reporting Powered by Krunch software update, you receive a "License information not found" error message while attempting to sign in to Retail Pro Reporting.

Image of the Krunch Sign in screen which shows an error message that has just popped up, it says "license information not found".

Cause

Krunch Apache services need to be restarted. After every Retail Pro Reporting software update, Krunch Apache services must be restarted in order to activate the update.

Note: There is a pop-up alert telling you to restart the Krunch Apache service when the updates has completed, but it can be easily missed at it is on the bottom of the screen (in red) and disappears after a few seconds.

Image showing the final screen of the installation process. An error message is shown at the bottom of the screen which reads, "update downloaded and installed. The Krunch Apache service must be restarted to activate the update."

Solution

Restarting the Krunch Apache services should fix the issue, and there are a few ways to restart the Krunch Apache services as shown below.

To restart the Krunch Apache service in Service Window:

Press the Windows+R keys to open the Run dialog, type services.msc, press Enter, find and select "Krunch Apache," and restart.

Alternatively:

Open the Control Panel (icons view), click/tap on the Administrative Tools icon, double click/tap on Services shortcut, find and select Krunch Apache, and restart.

no alternative text is available

To restart the Krunch Apache services in the icon tray:

Left click the Apache Icon and restart Krunch Apache.

no alternative text is available

To restart the Krunch Apache services via computer restart:

A third way to resolve the error is to restart the entire computer. This will fix the license issue.